Legal

Privacy Policy

This policy explains what Snow collects, how we use it, and the choices you have when you use our website, desktop apps, and web app.

Last updated: May 3, 2026

Short version

  • Snow stores the information needed to run your account and process your notes.
  • Voice notes, transcripts, screenshots, summaries, tags, and related metadata are used to provide the product experience.
  • The website uses analytics and a language preference cookie so we can improve the site and route visitors correctly.
  • We do not sell your personal information.

Who We Are

Snow is a voice-first notes product operated by Snow AI. In this policy, “Snow,” “we,” “us,” and “our” refer to the Snow product and team.

Information We Collect

  • Account and contact information, such as your name, email address, authentication identifiers, language preference, and billing-related details when applicable.
  • Content you provide to Snow, including voice recordings, uploaded or captured screenshots, typed notes, transcripts, summaries, tags, related-note links, and other AI-generated note metadata.
  • Waitlist information submitted on this website, currently name, email address, selected language, and submission time.
  • Device, app, and usage information, such as browser type, operating system, app version, pages visited, referring URLs, approximate region, diagnostic logs, and interaction events.
  • Cookies and similar technologies, including the language preference cookie used by this website and analytics identifiers from services such as Google tag and PostHog when enabled.

How We Use Information

  • Provide, maintain, secure, and improve Snow.
  • Transcribe, organize, search, and summarize your notes.
  • Sync your data across devices and restore your account experience.
  • Respond to support requests and communicate product updates.
  • Understand website and product performance, diagnose issues, and prevent abuse.
  • Comply with legal obligations and enforce our terms.

AI Processing

Snow uses AI systems to turn your captures into structured, searchable notes. That processing may include transcription, summarization, tagging, entity extraction, and retrieval over your note history. We use your content to provide these features to you and to maintain service quality; we do not sell your notes or recordings.

How We Share Information

  • Service providers that help us operate Snow, such as hosting, database, analytics, payments, customer support, storage, and AI infrastructure providers.
  • Legal, safety, or compliance recipients when disclosure is required by law or necessary to protect Snow, our users, or others.
  • Business transfer recipients if Snow is involved in a merger, acquisition, financing, reorganization, or sale of assets.

Retention

We keep personal information for as long as needed to provide Snow, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. You may request deletion of your account or certain data, subject to legal and operational retention requirements.

Security

We use technical and organizational safeguards designed to protect personal information. No system is perfectly secure, so we cannot guarantee absolute security, but we work to reduce risk and respond to security issues responsibly.

Your Choices and Rights

  • You can choose not to provide optional information, though some features may not work without it.
  • You can change your website language preference by switching languages; this updates the language cookie.
  • Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal information.
  • You can contact us to make a privacy request. We may need to verify your identity before fulfilling it.

International Processing

Snow and our service providers may process information in countries other than where you live. When we transfer personal information internationally, we rely on appropriate safeguards where required.

Changes to This Policy

We may update this policy from time to time. If changes are material, we will take reasonable steps to notify you, such as updating this page or sending an in-product or email notice.